Departed for Bintulu on Wed, 21st May.
Checking in at KLIA with MAS new check-in system was quite a hassle.
They have installed new self check in machines. It would be convenient for those travelers without luggage, but for those with luggage, its like 2 times work.
First, I had to go to the check-in machine, key-in my e-ticket no to get the hard copy ticket. Then I had to go to the check-in counter to check in my luggage.
Such a waste of time and no value for money, especially since the return ticket cost my company almost RM1200. If its Air Asia..ok la..kind of expected you have to do things yourself, but taking MAS, we would expect full service.
Some more walking past the check-in counters..I can see the staff just sitting and chatting with each other since not many ppl now checking in at the counter...such a waste of resources for a company that is trying to increase its profit.
Then in the airplane came another round of disappointment.
MAS in their effort to increase profit...customers are the ones who have to suffer.
I remember in the old days, flight to Sabah or Sarawak would mean yummy filling hot food.
Now..sadly..its only ...
half of a triple decker cold cucumber and potato masala sandwich + a small box of cold pasta salad with 2 chicken meatballs + 1 small container of drinking water + 5 pieces of grapes + 1 mini bitter chocolate bar.
so pathetic....! :(
If emirates airlines flies to Bintulu..that would have been my preferred choice. they are so much more value for money airline.
MAS is going down the drain ... it continues to disappoint again and again since last year.
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